Skills
- oXygen DITA Editor
- Camtasia Video Editor
- Snagit Screen Capture
- Adobe Acrobat Pro
- WordPress
- Jira
- Confluence
- iGrafx
- Lucidchart
- SharePoint
- HTML5
- CSS3
- Bootstrap
- Google Analytics
- Subversion (SVN) Repository
- TortoiseGit
- Microsoft Office Suite
- Microsoft Manual of Style
- Chicago Manual of Style
Experience
Technical Writer at Vontas (Formerly Trapeze)
August 2021 – Present
August 2018 – April 2019
- Maintain 1,097+ pages of system administration and end-user guides for 30 products using oXygen DITA Editor
- Produce feature-specific videos for customer base using Camtasia and Snagit
- Use the Git-based version control system TortoiseGit as well as Bitbucket to manage document repositories
- Work closely with teammates to design, prepare, and migrate content to Zendesk
- Participate in an Agile methodology team environment
- Proofread content written by colleagues to correct spelling, punctuation, and grammar
Process Engineer Associate at Wells Fargo
04/2019 – November 2020
- Documented roles and responsibilities for the change management process
- Leveraged Business Process Management Notation Skills via iGrafx to model processes
- Contributed to the implementation of a new change management process
- Collaborated with key stakeholders in a line of business to execute change requests for processes
- Reconciled and analyzed data from six sources across the business unit
- Created and maintained a team SharePoint site to improve team workflow efficiency
Monica Dailey 